Shipping & returns
What it costs, how long it takes, how much assembly is left to you, and what happens if the bike turns out to be the wrong one.
01
Where we ship
Six countries, one crate
Every bike ships in the same flat crate with the front wheel, handlebar and pedals removed. Everything that needs a torque wrench is already done and marked.
02
Assembly
About fifteen minutes
Front wheel, handlebar, pedals. The toolkit in the crate has everything you need, and any of our workshops will do it for free if you would rather not.
03
Returns
Fourteen days, unridden
You can return a bike within fourteen days of delivery, unridden except for a test, in its original crate. We refund the bike but not the outbound shipping. Once a bike has real distance on it we cannot resell it as new, so ride it around the block before you commit to it. If a bike arrives damaged, photograph the crate before you open it fully and call the nearest workshop the same day. Transit damage is on us, not on you, and we will not ask you to argue with the courier.
04
FAQ
Questions about delivery
Two to four working days within Malaysia and Singapore, five to eight for Thailand, Indonesia, Vietnam and the Philippines. Cargo frames are crated separately and add two days. You will get a tracking number when the crate leaves our warehouse.
About fifteen minutes. The bike ships with the front wheel, handlebar and pedals off. Everything that needs a torque wrench is already done and marked. If you would rather not, any service point will assemble and safety-check it for free, whether you bought it online or in person.
Within fourteen days of delivery, unridden except for a test, in the original crate. We refund the bike, not the outbound shipping. Once a bike has real distance on it we cannot resell it as new, so ride it around the block before you commit to it.
Tell us how you ride
Distance, load, and whether you park indoors. That is usually enough for us to point you at one model and the nearest place to see it.
Get a recommendation
Electric bikes built for tropical cities. Sold direct, assembled in Malaysia, and serviced by our own workshops across six countries.
Lot 12, Jalan Kemajuan, Seksyen 13, 46200 Petaling Jaya, Selangor, Malaysia
+60 3 7728 4410 · hello@aumbike.example
© 2026 AUMBIKE · Assembled in Malaysia · Specifications may change without notice. Range figures are measured in eco mode with a 70 kg rider on flat ground.